Refund policy

Last updated: October 11, 2026

All sales of PRL Caviar are final. Because caviar is a perishable food product, we cannot accept returns or exchanges once an order has shipped.

If your order arrives damaged, spoiled, or significantly delayed, please email us at info@prlcaviar.com within 24 hours of delivery. Include:

• Your order number
• Clear photographs of the outer packaging, ice packs, and the tin itself

Once we verify the claim, we will either replace the order or issue a full credit or refund at our discretion. Claims submitted after 24 hours cannot be accepted.

We are not responsible for packages left unattended, packages that are not refrigerated immediately upon receipt, or issues caused by incorrect shipping information provided at checkout.

Thank you for understanding. We’re here to make sure every tin arrives ready for the table.