Shipping policy

Every order is packed by hand with insulated packaging and ice packs to keep your caviar cold from our facility to your door.

  • Order Cut-Off: Orders placed by Tuesday at 9:00 AM PT are packed by hand over the next two days and arrive Friday that same week via FedEx Priority Overnight.
  • Late Orders: Any orders (including caviar, kits, and accessories) placed after Tuesday at 9:00 AM PT are packed the following week and arrive that Friday.
  • Carrier: FedEx Priority Overnight

Shipping Rates

  • Flat rate: $39 Priority Overnight (anywhere in the contiguous United States)
  • Free shipping on orders over $750

We currently ship only within the United States. International shipping is not available at this time.

Signature Required

Caviar is a perishable product. All shipments require a signature upon delivery. Someone must be available to receive the package. Packages will not be left unattended.

Please refrigerate your tin immediately upon arrival.

What If No One Is Home?

If delivery is attempted and no one is available to sign, the carrier will leave a notice and typically hold the package for a limited time or attempt redelivery. We are not responsible for temperature abuse or spoilage that occurs after a failed delivery attempt. We strongly recommend providing a delivery address where someone will be present on Friday during business hours.

Holiday & Blackout Periods

Shipping schedules may be adjusted around major holidays. We will communicate any changes via email or on the website as they arise.

Damaged, Delayed, or Temperature Issues

If your order arrives damaged, warm, or significantly delayed, please email us at info@prlcaviar.com within 24 hours of delivery. Include your order number and clear photos of the outer packaging, ice packs, and tin. Verified claims will be replaced or credited.

We are not responsible for packages left unattended, packages that are not refrigerated immediately, or issues caused by incorrect shipping information provided at checkout.

Questions? Reach us anytime at info@prlcaviar.com.

Returns

All sales are final. Caviar is a perishable food product and cannot be returned or exchanged. If your order arrives damaged or delayed, email info@prlcaviar.com within 24 hours of delivery with photographs of the packaging and tin. Verified claims are replaced or credited.